Refund Policy

Overview

At Travel Persona, we are committed to providing our clients with exceptional service and support. We understand that there may be circumstances where you need to request a refund, and we aim to make this process as straightforward as possible.

Eligibility for Refunds

Refunds may be considered under the following conditions:

Technical Issues: If you encounter significant technical issues with our platform that cannot be resolved within a reasonable timeframe.
Service Discontinuation: If Travel Persona discontinues the service for any reason.
Billing Errors: If there are billing errors or overcharges on your account.

Refund Request Process

Contact Support: Email our support team at hello@travelpersona.eu or schedule a call with our support team at https://travelpersona.eu/support/ to explain the issue and request a refund.
Provide Details: Include your account information, purchase details, and a description of the issue or reason for the refund request.
Review: Our support team will review your request and may contact you for additional information.
Resolution: We will aim to resolve the issue or process the refund within 14 business days of receiving your request.

Non-Refundable Circumstances

Refunds will not be issued in the following scenarios:

Change of Mind: Refunds are not available for users who simply change their mind after purchase.
Unused Services: Refunds are not available for unused portions of the subscription or services.
Custom Work: Refunds are not available for custom work or services specifically tailored to your requirements unless covered by technical issues or billing errors.

Partial Refunds

In some cases, a partial refund may be offered, depending on the usage period of the service and the nature of the issue.

Final Notes

All refund decisions are made at the discretion of Travel Persona and are final.
We encourage you to reach out to our support team for any issues or concerns you may have, as we are dedicated to ensuring your satisfaction with our platform.

For any questions or assistance, please contact our support team at hello@travelpersona.eu

Thank you for choosing Travel Persona.